1. Acceptance of these terms
By using delegata.care or the services of DELEGATA Medical Treatment Facilitation Services L.L.C (“Delegata”, “we”, “us”), you agree to these Terms & Conditions. If you do not agree, please do not use the website or our services. A written agreement or care plan for your case can add to these terms. If it conflicts with them, the written agreement applies.
2. What Delegata does
Delegata is a medical treatment facilitator and care coordinator. We organise second opinions, case reviews, appointments, hospital access, translation, travel and family support. Our physicians give advisory opinions and written reports.
Delegata does not provide medical treatment. Any contract for treatment, surgery or tests is made directly between you and the hospital, clinic or doctor you choose. They hold clinical responsibility for your care. See our Medical Disclaimer.
3. Physician consultation fee
- A 30-minute physician consultation costs AED 300 (about RUB 6,500). We always charge in AED, so the amount in roubles depends on your bank’s exchange rate.
- If you go on to use our arrangement service, the consultation fee is credited towards your arrangement fee.
- You can reschedule free of charge up to 24 hours before the consultation. If you cancel more than 24 hours before, we refund the fee in full.
- If Delegata cancels, we refund the fee in full.
- If you do not attend, or cancel within 24 hours of the start, the fee is not refunded. In good faith, we will offer you one new time without a new fee.
4. Arrangement fee
- The arrangement fee for a One-Time Service depends on your case. We quote it in writing before you pay anything.
- Hospital, treatment, test, travel and accommodation costs are not part of our fee. The provider bills you for them directly, under its own terms, including its cancellation and refund rules.
5. Medical Family Office membership
Tiers and prices. Essential costs AED 50,000 a year. Select costs AED 85,000 a year. Legacy is priced on request and quoted in writing.
How membership starts. Membership begins with a physician consultation. We then give you a written care plan and confirm your tier and annual fee. We charge no annual fee before you have both. The membership starts on the day we receive your payment, unless we agree another start date in writing.
Term and renewal. Each membership lasts 12 months. It does not renew automatically. We remind you 30 days before it ends, and it continues only if you choose to renew and pay.
Service levels. Essential members can reach us during business hours: Monday to Friday, 9:00 to 18:00 Dubai time (GMT+4). Select members have extended hours. Legacy members have 24/7 access. Your care plan sets out the hours. Membership is not an emergency service: in an emergency, always call local emergency services first.
Cancelling within 14 days of payment. You can cancel by email within 14 days of paying. If you have not used any services, we refund the annual fee in full. If you have, we refund the fee for each full month that remains unused (one twelfth of the annual fee per month).
Cancelling after 14 days. You can cancel at any time by email. We refund the fee for each full month that remains unused (one twelfth of the annual fee per month). The month in which you cancel is not refunded.
When Delegata may end a membership. We may end a membership if fees are not paid, or if a member or their representative is abusive or threatening towards our team or partners. For non-payment, we first send a written reminder and allow 14 days to pay. When we end a membership, we refund the fee for each full unused month, calculated as above.
Refunds are paid within 14 days to the account or card you paid from.
6. Payments
- All prices and payments are in UAE dirhams (AED). VAT is added where the law requires it.
- You can pay by card through Stripe, or by bank transfer. Bank transfer is also available to clients paying from Russia. We send our bank details by email.
- Charges made by your own bank, and any currency conversion, are your responsibility.
7. No referral commissions
Delegata is paid by its clients, not by hospitals or doctors. We do not accept referral commissions from the hospitals, clinics or doctors we recommend, so our advice is independent.
8. Your responsibilities
- Accurate information: please give us complete, accurate and up-to-date medical records and personal details. Our advice depends on them. We are not responsible for problems caused by information that was missing or wrong.
- Travel documents: you are responsible for valid passports, visas and travel insurance, unless we have agreed in writing to arrange them.
9. Intellectual property
DELEGATA Medical Treatment Facilitation Services L.L.C owns all content, trademarks, logos, the delegata.care domain, branding and software on this website. You may not copy or use them commercially without our written permission.
10. Limitation of liability
To the extent the law allows:
- Delegata is not liable for medical outcomes, clinical negligence, delays or adverse events at hospitals, clinics or with doctors that are independent of Delegata.
- Delegata is not liable for indirect or consequential losses.
- Delegata’s total liability for any claim about a service is limited to the fees you paid to Delegata for that service.
Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or wilful misconduct.
11. Indemnity
You agree to compensate Delegata, its founders, directors, employees and agents for claims, costs and damages caused by your breach of these terms or your violation of the rights of others during medical travel.
12. Governing law and disputes
- Governing law: these terms, and any contract with Delegata, are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Delegata is licensed by the Dubai Department of Economy and Tourism (DET, formerly DED) under commercial licence No. 1169263.
- Jurisdiction: any dispute about delegata.care or Delegata’s services is subject to the exclusive jurisdiction of the courts of the Emirate of Dubai.
13. Changes to these terms
We may update these terms. The effective date at the top shows when they last changed. Changes do not affect fees you have already paid or a membership term already running, unless you agree.
Contact information
For legal questions, privacy requests or corrections, please contact us:
DELEGATA Medical Treatment Facilitation Services L.L.C
Metropolis Tower, Office 811, Business Bay, Dubai, United Arab Emirates
Email: info@delegata.care
Phone and WhatsApp: +971 54 376 6772
Website: https://delegata.care
Dubai DET commercial licence No. 1169263